May Client Anniversaries3 May 2022
This month, we are celebrating all of our May Client Anniversaries! From 1 to 13 years, they have been partnering with eLogger from all over the world! Thank you & Happy Anniversary!
eLogger Site Tune Ups!20 April 2022
We are scheduling site tune ups again! If you’ve been utilizing eLogger for a year or more and are current with your maintenance, you are eligible to schedule. We currently have openings on our calendar.
There are so many benefits to scheduling.
- This is a free consultation with the entire eLogger Team! A new set of eyes on your configuration is sure to bring many suggestions for increased efficiency and helpful hints for your operations.
- We will walk you through any tips and tricks on how to enhance what you’re already doing, making it even easier to use eLogger. Less, is more!
- It’s the perfect time to ask questions, suggest enhancements & learn – we have our developers on the call and they are eager for you to point out areas of improvement to make eLogger even better.
- We suggest upgrading to the newest version, prior to the site tune up – this way we can show you how the newest features benefit your daily work.
- There is ALWAYS a take away!
To get yours on our calendar this summer, contact AJ Cawcutt at firstname.lastname@example.org for availability.
Newsletter – 1st Quarter 20226 April 2022
April Client Anniversaries4 April 2022
This month, we are celebrating all of our April Client Anniversaries! From 1 to 16 years, they have been partnering with eLogger from all over the world! Thank you & Happy Anniversary!
Nishant Jain Joins eLogger as Senior Developer18 March 2022
eLogger is pleased to announce another addition to our development team! Please welcome Nishant Jain. As a trusted integral part of our customers’ operations, we understand the importance of what we offer. Nishant will work alongside our Vice President of Software Development, contributing to improvements in eLogger’s products, services, and processes.
Nishant has a Master’s Degree from Illinois Institute of Tech in Computer Science, along with a Master’s in Data Analytics & Visualization from Pratt Institute. He brings to the table over ten years of experience focused in IT, web application development, database designing and management. We’re excited to be adding such talent and look forward his efforts towards modernizing and scaling our flagship software platform, driving the technology behind our next level of growth.
Let’s give a big welcome to Nishant!
Castle Pines Metropolitan District15 March 2022
Please welcome to the eLogger family of clients, Castle Pines Metropolitan District out of Castle Rock, Colorado. The District became operational in 1981 and began providing water treatment and distribution, sanitary sewer collection, roadway maintenance and storm drainage maintenance services to the households and commercial areas in the Village.
One of our clients, CORE Electric Coop (IREA), was kind enough to give them an in person glimpse of how they utilize their system – CPMD was instantly wowed. We love when clients refer others to eLogger! Castle Rock will retire their current OMS system, replacing it with eLogger and has plans to interface with their SCADA system. Eventually they will also bring eLogger Anywhere, our offline module, into their daily routines. Welcome, we’re excited to be working with you!
Neal Patel Joins eLogger as Senior Developer8 March 2022
eLogger is pleased to announce the addition of a new developer to our team. We’d like to introduce Neal Patel. As a trusted integral part of our customers’ operations, we understand the importance of what we offer. Neal will work alongside our Vice President of Software Development, contributing to improvements in eLogger’s products, services, and processes.
Neal has his Master’s Degree in Computer Science from California State University and is joining us with over fifteen years of experience in software development. We’re excited to be adding such talent and look forward his efforts towards modernizing and scaling our flagship software platform, driving the technology behind our next level of growth.
Let’s give a big welcome to Neal!
March Client Anniversaries3 March 2022
This month, we are celebrating all of our March Client Anniversaries! From 1 to 11 years, they have been partnering with eLogger from all over the world! Thank you & Happy Anniversary!
Proman USA1 March 2022
Please welcome Proman USA in Pampa, TX! The Pampa plant began production in 2015 and is producing 225 metric tons of methanol per day. In addition to standard daily and shift-turnover logs, they will use eLogger to capture, store, and report on lab results and safety activity as well as contractor management. Proman chose eLogger because they’re looking for a robust, scalable system and a partner who is equally invested in continuous innovation; resulting in a platform that they can use for multi-purposes as they expand and build new facilities in the future. We’re excited to be working with them!
Client Anniversaries – February9 February 2022
This month, we are celebrating all of our February Client Anniversaries! From 1 to 9 years, they have been partnering with eLogger from all over the world! Thank you & Happy Anniversary!
Customer Care…Training7 February 2022
What you might not have known is that Kevin was a teacher for sixteen years prior to becoming your go to guy at eLogger. With a history of teaching, training and problem solving, he leads our clients in customer care. Kevin is here at the start to assist in set up and configuration. He assists clients with template building, hosts weekly webinars, also develops and hosts specialty class webinars.
Did you know that he also does one on one training catered to your own customized eLogger?
We are constantly evolving and the ideas come from our clients and partners! Kevin hears and sees a need for these enhancements. he assists in writing the documentation and validation instructions for each new version of eLogger and eLogger anywhere.
Don’t hesitate to reach out if you need a hand. Email: email@example.com Phone: (218) 389-7800
Customer Care….CRM1 February 2022
When it comes to our clients, our goal is to provide top notch service to ensure satisfaction and longevity. Meet AJ Cawcutt, our Client Relationship Manager. Her priority is to make sure our clients are happy and stay connected with each of them long term.
AJ is focused on learning the ins and outs of their company, including celebrations, Milestones, transitions, anything up and coming that we can help with. Building strong relationships with clients goes beyond just taking care of issues that arise, we want to be proactive in everything we do so that we can accommodate and make sure they are getting the best out of eLogger every single day.
Once you purchase eLogger or eLogger anywhere, she takes it from there acting as the liaison between the entire team. We approach every client relationship like we intend to keep it forever, because we do.
If you haven’t already connected with AJ, feel free to reach out! Email: acawcutt@eLogger.com Phone: (218) 389-4456
Customer Care….Sales24 January 2022
As the entry point for any new customer, our Sales Department is often the first conversation with eLogger any prospective client has. We like to take that opportunity to set a pace we can keep, starting the discussion by exploring what our client needs. We know that nobody understands your work better than you. At the end of the day, the reason customers choose us is less because our software is amazing (although it is), and more about how amazing it is *for them*. At eLogger, our customer service starts at the sale, not after.
Likewise, our sales team doesn’t stop here either. They are also the go-to for existing clients looking to expand their eLogger to other facilities and divisions of the company, or for enterprise-wide adoption of eLogger.
Don’t hesitate to reach out if you need a hand! Email: firstname.lastname@example.org Phone: (855) 579-6277
eLogger Online Resources….Training/Maintenance17 January 2022
Are you getting the most from your maintenance contract with eLogger? Over the next few weeks we will be posting some of the benefits that come with being a current maintenance customer. Keep an eye out on Mondays for more info. To make sure you are always in the know, please subscribe here:
If you are a self-learner or work at a time that makes it hard to attend training sessions, then this post is for you!
Within our software, there are two different sets of training manuals available. A user manual designed for standard users and another manual designed for eLogger System Admins.
For the standard user manual, scroll to the bottom of the page and click the Help link from any non-System Administrator page. This manual will outline all of the features currently available to you and basic instructions on how to use them. Release Notes are also available to outline any enhancements that have been made recently.
eLogger System Administrators can click on the System Administration tab and scroll to the bottom of any of the System Admin pages. Just like the user side, there is a Help manual to outline eLogger features as well as the Release Notes for this version. Access to short videos explaining how to perform common admin tasks in eLogger is available off of any System Administrator page as well.
Our Client Portal hosts many additional resources beyond what is in the software. This includes archived Release Notes as well as preconfigured templates that can be downloaded and used in your eLogger installation. If you’re looking for icons to associate with your different logs, there’s an icon library available as well. The eLogger Webinars option includes many training videos and webinars so even if you aren’t running the latest version of eLogger, you can still see the various webinars run in your current version.
Interested in accessing the client portal but you don’t have a user id? Simply request one here: https://www.elogger.com/client-portal/ (please note, this is a separate login from your eLogger software).
We would love your feedback if you would like to see some additional online content added. Feel free to drop us an email at email@example.com.
Terra-Gen19 January 2022
Welcome to the eLogger Family, Terra-Gen Operating. Terra-Gen is located in Mojave, CA. They are a renewable energy company focused on developing, owning, and operating utility-scale wind, geothermal, and solar generation. Terra-Gen owns 976 MWs (net equity) of wind, geothermal and solar generating capacity in operation across 25 renewable power facilities throughout the Western United States with a focus on the California marketplace. With a few different control centers & different activities going on throughout, they were looking for a communication solution that would fit with different resource types that can be accessible by many people.
January Anniversaries10 January 2022
This month, we are celebrating all of our January Client Anniversaries! From 1 to 18 years, they have been partnering with eLogger from all over the world! Thank you & Happy Anniversary!
eLogger User Conference Postponed to 20237 January 2022
Given current circumstances surrounding the pandemic, it comes as no surprise that we’ve made the tough decision to postpone our Users Conference in Palm Springs next month. As disappointed as we are, everyone’s well-being is our top priority. Using health and safety as our guiding principles, this is the only conclusion we could arrive at in good conscience that has everyone’s best in mind in light of the recent COVID-19 developments.
We’re saddened we won’t get to see you next month, but please mark your calendars for the same time next year, February 13-15, 2023, for an even bigger, better rescheduled UC event. Watch for details in the 2nd half of this year!
Please let us know if you have any questions.